Massachusetts ATM Complaints & Investigations

Michael Morisy filed this request with the Office of Consumer Affairs and Business Regulation Massachusetts, Consumer Assistance Unit of Massachusetts.
Submitted Nov. 6, 2013
Status
Completed

From: Michael Morisy

Subject: None

None

To Whom It May Concern:

Pursuant to the state Freedom of Information Act, G.L.M. c.66, §10, I hereby request the following records:

A copy of complaints submitted to the Division of Banks Consumer Assistance Unit concerning ATMs. If an index, database, or other summary of these complaints is compiled, please provide this index, database or summary instead.

I also request any index, database, or other summary that records investigations into ATMs. If no indexes, databases or summaries of these investigations are compiled, please provide the case files for the documents.

I also request that, if appropriate, fees be waived as we believe this request is in the public interest, as suggested but not stipulated by the recommendations of the Massachusetts Supervisor of Public Records. The requested documents will be made available to the general public free of charge as part of the public information service at MuckRock.com, processed by a representative of the news media/press and is made in the process of news gathering and not for commercial usage.

In the event that fees cannot be waived, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 business days, as the statute requires.

Sincerely,

Michael Morisy

From: Office of Consumer Affairs and Business Regulation Massachusetts, Consumer Assistance Unit

Subject: None

None

Hi Michael,

I am writing concerning your PRR to the MA DOB dated 11.6.13. I hope you are well. Can you please tell me a little bit more about what this request is about/what the story is about?

Kindly,
Amie

Amie O’Hearn Breton
Director of Communications
Office of Consumer Affairs and Business Regulation
Commonwealth of Massachusetts
10 Park Plaza, Suite 5170, Boston MA 02116
(617) 973-8767 |(617) 512-5110
[cid:image001.png@01CEE05C.08519360]<http://www.twitter.com/mass_consumer@@[cid:image002.png@01CEE05C.08519360]@@http://www.facebook.com/massconsumer@@[cid:image003.png@01CEE05C.08519360]@@http://consumer.blog.state.ma.us/blog/@@[cid:image004.png@01CEE05C.08519360]@@http://www.youtube.com/massconsumer>

From: Clarke, Sandra (DOB)

Subject: None

None

Mr. Morisy,

Attached please find a letter regarding your public records request.

Sandra Clarke

________________________________________

From: Leder-Luis, Jayda (SCA)

Subject: None

None

Hi Michael,

Thank you for your email. Would you have a moment to chat via phone with me about your request? Please give me a call at 617-973-8711 when you have a chance.

Jayda Leder-Luis
Communications Coordinator
Office of Consumer Affairs and Business Regulation
Commonwealth of Massachusetts
10 Park Plaza, Suite 5170, Boston MA 02116
(617) 973-8711 | jayda.leder-luis@state.ma.us<mailto:jayda.leder-luis@state.ma.us>
[cid:image001.png@01CEE46C.3281EEA0]<http://www.twitter.com/mass_consumer@@[cid:image002.png@01CEE46C.3281EEA0]@@http://www.facebook.com/massconsumer@@[cid:image003.png@01CEE46C.3281EEA0]@@http://consumer.blog.state.ma.us/blog/@@[cid:image004.png@01CEE46C.3281EEA0]@@http://www.youtube.com/massconsumer>

From: Michael Morisy

Subject: None

None

Thanks for your help on the phone! If there's anything else I can answer, please let me know.

I'm at 857-488-3081, or via this email address.

- Michael

From: MuckRock.com

Subject: None

None

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Nov. 6, 2013. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thank you for your help.

From: Gerrish, Merrily (DOB)

Subject: None

None

December 11, 2013

Sent by Electronic Mail
(requests@muckrock.com<mailto:requests@muckrock.com>)

Michael Morisy
MuckRock News
DEPT MR 1407
PO Box 55819
Boston, MA 02205-5819

Re: Public Records Request

Dear Mr. Morisy:

This letter is in response to your public records request pursuant to Massachusetts General Laws (M.G.L.) c. 66, § 10 in which you requested copies of certain records held by the Division of Banks, specifically:

* A copy of complaints submitted to the Division of Banks Consumer Assistance Unit concerning ATMs. If an index, database, or other summary of these complaints is compiled, please provide this index, database or summary instead.
* Any index, database, or other summary that records investigations into ATMs. If no indexes, databases or summaries of these investigations are compiled, please provide the case files for the documents.
The Division has reviewed and collected records responsive to your request to the extent that such Division records are not exempt from disclosure pursuant to M.G.L. c. 4, § 7, cl. 26 and M.G.L. c. 66A, § 1. Attached please find information responsive to your requests.

In response to the second portion of your request, attached is a copy of an agency directive, issued in January 2013, relating to a reported occurrence of the operation of an unapproved ATM in the Commonwealth. Also, two consent orders entered by the Division as a result of ATM investigations are available on the Division's website at:

http://www.mass.gov/ocabr/business/banking-services/banking-legal-resources/enforcement-actions/2013-dob-enforcement-actions/atlas08122013.html

http://www.mass.gov/ocabr/business/banking-services/banking-legal-resources/enforcement-actions/2013-dob-enforcement-actions/merrimakatm05202013.html

Please be advised that the consumer complaint records provided with this response contain data relating to specifically named individuals, the disclosure of which may constitute an unwarranted invasion of personal privacy in accordance with the provisions of M.G.L. c. 4, § 7, cl. 26(c), so this data has been redacted.

________________________________________

Merrily S. Gerrish
Deputy Commissioner and General Counsel
Division of Banks
1000 Washington Street
Boston, MA 02118

From: Gerrish, Merrily (DOB)

Subject: None

None

Dear Mr. Morisy,

Our attempt to send this email to you yesterday seems to have failed. With this email, we will try to forward the first half and then send the second half separately.

________________________________________

Merrily S. Gerrish
Deputy Commissioner and General Counsel
Division of Banks
1000 Washington Street
Boston, MA 02118
merrily.gerrish@state.ma.us

From: Gerrish, Merrily (DOB)

Subject: None

None

Mr. Morisy,

Attached are the remaining documents in response to your request for information. Please notify me when you receive this.

Thank you.

________________________________________

Merrily S. Gerrish
Deputy Commissioner and General Counsel
Division of Banks
1000 Washington Street
Boston, MA 02118
merrily.gerrish@state.ma.us

From: MuckRock

Subject: None

None

Received. Thank you.