Denver Public Schools: Social media settings and Facebook comments

Dear Adam Steinbaugh:
Your request has been received and is being processed. Your request was received in this office on 6/3/2024 and given the reference number R000453-060324 for tracking purposes.
Records Requested: To Whom It May Concern:

Pursuant to the Colorado Open Records Act, I hereby request the following records:

This request seeks records relating to the Facebook page located at https://www.facebook.com/DenverPublicSchools. An example of what each of these records look like is attached and available at https://bit.ly/facebookfoia.

In order to access the requested information, you will first need to take the following steps:

1. Log into the page account or a Facebook account with managerial access to the Facebook page. For information on this type of access, see: https://www.facebook.com/help/187316341316631.)
2. "Switch" to the page account. To do so, click your profile photo in the top right, then click "See all profiles", then select the Page you want to switch into. (See the instructions here: https://www.facebook.com/help/123930246348340).
3. Click "Professional dashboard" on the left, or go to this URL: https://www.facebook.com/DenverPublicSchools/?sk=professional_dashboard

I request the following information:

1. The "Page and Tagging" information. Once logged into the account, go to this URL: https://www.facebook.com/settings/?tab=timeline&privacy_source=timeline_gear_menu.

2. The list of blocked users. This information is accessible by following these steps:
(a) Once logged into the account, go to this URL: https://www.facebook.com/settings?tab=blocking
(b) Click "Edit" next to "Block users"
(c) Click "See your blocked list"

3. The list of blocked Pages. This information is accessible by following these steps:
(a) Once logged into the account, go to this URL: https://www.facebook.com/settings?tab=blocking
(b) Click "Edit" next to "Block Pages"
(c) Click "See your blocked list"

4. The list of "Moderation Assist" criteria. This information is accessible by following either of these steps:
(a) Once logged into the account, go to the "Professional Dashboard" and then click "Moderation Assist" on the left side of the screen.
(b) Alternatively, visit this URL: https://www.facebook.com/DenverPublicSchools/professional_dashboard/moderation_assist

5. If the "Moderation Assist" criteria includes "Comment has certain keywords", the list of keywords. This information is accessible by following the steps in (4) above, then:
(a) Click the pencil (edit) icon next to each of the criteria ("Comment has certain keywords").
(b) Click "Edit" from the drop-down menu.
(c) Click "Comment has certain keywords"
(d) On the right side of the "Keywords" menu, click the ellipsis menu ("...")
(e) Click "Copy list" from the dropdown menu.
(f) Provide the information from the list.

6. If the "Moderation Assist" criteria includes "Comment has specific links", the list of keywords. This information is accessible by following the steps in (4) above, then:
(a) Click the pencil (edit) icon next to each of the criteria ("Comment has specific links").
(b) Click "Edit" from the drop-down menu.
(c) Click "Comment has links to specific sites."
(d) Provide the information from the "Added sites" list.

7. The list of people with Facebook access. From the "Professional dashboard" page (https://www.facebook.com/DenverPublicSchools/?sk=professional_dashboard), click "Page Access" on the left side of the screen. Alternatively, visit this URL: https://www.facebook.com/settings/?tab=profile_access

8. The list of moderation actions in the Activity log. This information is accessible by following these steps:
(a) Once logged into the account, go to the "Professional Dashboard."
(b) Click "Moderation Assist" on the left side of the screen (or go to this URL: https://www.facebook.com/DenverPublicSchools/professional_dashboard/moderation_assist).
(c) Click "Activity log" on the left side of the screen (or go to this URL: https://www.facebook.com/DenverPublicSchools/professional_dashboard/moderation_activity_log).
(c) From the dropdown menu labeled "Visible comments", select "Hidden comments".
(d) Continue scrolling down until the complete list is loaded.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 3 business days, as the statute requires.

Sincerely,

Adam Steinbaugh

Upload documents directly: https://www.muckrock.com/
The Colorado Open Records Act requires a response within three business days (excludes
holidays, closures and weekends). The three‐day timeline begins on the first business day
following the receipt of the request.  Multiple requests in one email will be treated as one
request for reimbursement purposes.  The district may also treat multiple requests concerning
the same subject matter as one request.  The process is as follows:

* The CORA Officer will review your request and work with staff to determine:

* If the district is the custodian of the requested documents;
* How much staff time will be required to retrieve the documents (please note the
below reimbursement policy for requests requiring more than one hour of staff time);
and
* If an extension is necessary

* If applicable, within three business days of the receipt of the request, the CORA lead with notify
you of the cost of your request and any extension needed to respond to your request.
* The CORA Officer will provide a final response to your request in accordance with the applicable
CORA timeline after payment is received (as applicable).
Please note:
The Colorado Open Records Act only makes available public records that already exist. It does
not require the creation of new records to respond to a request. It also does not require the
district to manipulate or analyze existing information in a new way to respond to a request. CORA Reimbursement Policy ‐
The Colorado Open Records Act allows for the following reimbursement for reasonable costs
associated with completing a request:

* Copying Expenses: We charge $0.25 for each hard‐copy page after the first 25 pages.
* Staff Time: For requests that require more than one hour of staff time, we charge $33.58 for
each additional hour of staff time expended.
* There will be a retrieval charge for documents stored at an offsite facility, dependent on the
number of boxes to be retrieved.
* Electronically stored files which are larger than 14MB will be transferred to a CD for a charge of
$10 per CD.
You can read more about the District’s CORA Policy
You will receive an email when your request has been completed.

Attachments:
INV24-R000453-1.pdf (https://u8387778.ct.sendgrid.net/ls/click?upn=u001.VEsWrlMiJDg0mXafq1mEXd5jpfDKFc0ymJ8UfQbRoFgjFrYTRnHGRUTG-2BXm4ye6AgYP2RizgMyl1j0lGSBBmRXY3EHFzJA-2FMb-2BOkeTRWdzamkbROzMpD45cfUPd8bdwsnY7UZ45AcJJ1zwPcTK7XGFpQLVCK2gTnRbzbB1mSqP0YM7my3mu1Hbvq9wbnSKHAaUoDBysVDxYpeenxGoVaXrHTOqoHkQXgTd3fhHi3-2FFtKbeVSHQs88I7W0UleHBoPoBGa-2FkD-2BFmlXxpcIvntaIhq-2BZx7CIpUPKJgeQlwpQfqr1NWEl3jjLRTiBFztYXqfBtaxkkmZVuQfdUt6DMDfrB0iTvLJfvyheiugKELMQ-2FCosRvd96uzK-2BdPxh88hrwWQ8bFjEzmQNIW8IF5Q7RL8GlHCq3ekBvgnEUp8R3Wt-2FGh-2BFCEIkg1xtpnemZ4-2FzMLenJ20A5aGZtKt1fZBkrH6FQ8ZxIG-2Bg8lQMLvWngY2UbxH9ykwyjnYvdoUqu9-2BRaYZzJfq5bHLiZzHJG-2FkNblQg-3D-3Dv7dw_eYhov-2BWzSbRRez3LGvGmSYemEll8qmkjsExJdJZN9-2Br277LzKVNJJmGPhdtbX1Wn4rLVqOJSGb6GdLcX-2Bfh4udlOmtxGlMP-2F6YzXMO7AJ6XYTD4haMVaNfXCl1r-2BYma2ictMt53jWKPXk-2FTjqKlmV9Vqr0ZRf5XB3BFtNIgMWIfAJzJ4tcADrC69-2BuH-2B94TJtdnJ2TQUcUbA2NGjnX0nMcFBkJtNn-2BdYAT8Rjzw6xh0fACknqH8NgFUjoiOsbjttFRF8APbk-2FGZmYvD2oN7P0kNSnfCNMFLn37Bt-2BMBaXicBklts1yJPRf7-2BhgdUrnNn3A2y7LN2WaeoLl9aXWhm2WHrvO-2F8hADCBueZHQERRfa6sCkLOtkhZrN4CFTbrs17)

RE: CORA Records Request of June 03, 2024, Reference # R000453-060324.
Dear Adam Steinbaugh,
Your invoice is ready. Please see attached or login to the to view. Denver Public Schools (DPS) CORA Request Center
To make payment, go to this link: https://financialservices.dpsk12.org/o/financialservices/page/treasury and choose the 'CORA Request Payment' option. When payment is complete, please reply to this email and attach a screenshot or pdf or your payment receipt. Upon payment receipt and processing, work on your CORA request will be undertaken. You will receive email notification when records are released.
If you would like alternative payment options or have any questions, please reply to this email.  If payment is not received within 10 business days, your request will be closed.
Sincerely, 
STACY WHEELER
Legal Department

Attachments:
INV24-R000453-1.pdf (https://u8387778.ct.sendgrid.net/ls/click?upn=u001.VEsWrlMiJDg0mXafq1mEXd5jpfDKFc0ymJ8UfQbRoFgjFrYTRnHGRUTG-2BXm4ye6AgYP2RizgMyl1j0lGSBBmRRn-2BHBZiyp7kFoUrPy-2FWTGkhLGQPTSjbNLAt5u9JLKFok4yZBv8KMwQIBaztBIbUS3fzovR2HYn0mnz1xbm-2BLFeSYpBMStDj5xOvFL9D80MbK-2FosH3-2BgVROkmVBqlkjeUHK2GBSlkamSL3F7sQT31Gi9A7cU4n5b2b77rNtkgCDF-2BbWA-2Bq23vO25oAPOgB9OBNVu5COs2dGUmTbvQKRs-2BEcHad2Yiaw4e1Pr4cm-2FlJldOczUscXq2hDIXMWk7ip5JQoQpWcw5LgBiRGZd8NLMkO0ColQwKuWjCBHdQeqECNeB-2B2-2F3063Xmrcx-2BWd-2FR-2FzX-2Blwc-2Bc29I-2BTY7kd2bNar-2BfzhHBLPQU1jWPHa1LzxnOK1-2BHlMHbKtrTrBQnJzTncJMI0ZnSdx0-2F1qkWM2WQgrLUCqoQCjKeZmMQYbalmKPyI-2Byg0z7MJHY3XUcX93yMDeg-3D-3DXqrh_eYhov-2BWzSbRRez3LGvGmSYemEll8qmkjsExJdJZN9-2Br277LzKVNJJmGPhdtbX1Wn4rLVqOJSGb6GdLcX-2Bfh4uZAjs0saHPQg-2BVgF-2BLOHM3LSlEhNAY9m0e49splshNuR23KleuzJSEKUhnumqf5Lem85S2Y6z-2BrG0L9jYP0fkgdF0wzUREvsCctup4PF81IctECQF1gdlgNypKEX2IM9lywQVvNVcdcgaxoylJalQy5aa9IQDNa8Hjmk8-2BFgaV1JS1PHne6tJ5iYJxd4MlUQMXSrdhrjq8SQfLTp5jurbZn8SFmMq7Z6ELrjxXI-2BWUkvb1zBwWEB55RMJ4goLJCorZri-2BllkWGFFi6-2FaV2gic7OfFRvXRPGNiz0-2FhF5xZlee)

RE: CORA Records Request of June 03, 2024, Reference # R000453-060324.
Dear Adam Steinbaugh,
Your invoice is PAST DUE. Please see attached or login to the to view. Denver Public Schools (DPS) CORA Request Center
To make payment, go to this link: https://financialservices.dpsk12.org/o/financialservices/page/treasury and choose the 'CORA Request Payment' option. When payment is complete, please reply to this email and attach a screenshot or pdf or your payment receipt.  Upon payment receipt and processing, work on your CORA request will be undertaken. You will receive email notification when records are released.
If you would like alternative payment options or have any questions, please reply to this email.  If payment is not received within 5 business days, your request will be closed.
Sincerely, 
STACY WHEELER
Legal Department

--- Please respond above this line ---

Thank you for the notification of payment. I have emailed our treasury department to see if the check has been given to them but Muckrock has the incorrect floor for the mailing address
CORA / Communications Team
Denver Public Schools
Emily Griffith Campus
1860 Lincoln St., 12th Floor
Denver, CO 80203

In good faith, I will have staff begin the retrieval process and I will let you know once we find the check.

Sincerely,

Stacy Wheeler
CORA Officer

--- Please respond above this line ---

Good Afternoon - Do you have any additional tracking information for the check that was sent (mail tracking code)? I have asked multiple staff and our Treasury department for any confirmation of receiving said check and it has yet to be located.

Thank you for any information you can provide
Stacy Wheeler
CORA Officer

RE: PUBLIC RECORDS REQUEST of June 03, 2024, Reference # R000453-060324
Dear Adam Steinbaugh,
We have received your payment on invoice number INV24-R000453-1:
Payment Date Payment Method Payment Amount
6/26/2024 Check $67.16
If you are paying the estimate, we will now begin working on gathering documents responsive to your request. Once we have gathered the documents, a final statement of the remaining balance owed will be sent to you. This amount may change from the estimate depending on how much time and labor is actually spent on your request. Full payment is required before we release the records to you.
If you are making your final payment, we will contact you once your request is fulfilled and the documents are available for you online at the Public Records Center.
Sincerely,
Denver Public Schools (DPS)

--- Please respond above this line ---
RESPONSE: CORA Records Request of June 03, 2024, Reference # R000453-060324 Dear Adam Steinbaugh, The Denver Public Schools (DPS) received a public records request from you on June 03, 2024 for: To Whom It May Concern:

Pursuant to the Colorado Open Records Act, I hereby request the following records:

This request seeks records relating to the Facebook page located at https://www.facebook.com/DenverPublicSchools. An example of what each of these records look like is attached and available at https://bit.ly/facebookfoia.

In order to access the requested information, you will first need to take the following steps:

1. Log into the page account or a Facebook account with managerial access to the Facebook page. For information on this type of access, see: https://www.facebook.com/help/187316341316631.)
2. "Switch" to the page account. To do so, click your profile photo in the top right, then click "See all profiles", then select the Page you want to switch into. (See the instructions here: https://www.facebook.com/help/123930246348340).
3. Click "Professional dashboard" on the left, or go to this URL: https://www.facebook.com/DenverPublicSchools/?sk=professional_dashboard

I request the following information:

1. The "Page and Tagging" information. Once logged into the account, go to this URL: https://www.facebook.com/settings/?tab=timeline&privacy_source=timeline_gear_menu.

2. The list of blocked users. This information is accessible by following these steps:
(a) Once logged into the account, go to this URL: https://www.facebook.com/settings?tab=blocking
(b) Click "Edit" next to "Block users"
(c) Click "See your blocked list"

3. The list of blocked Pages. This information is accessible by following these steps:
(a) Once logged into the account, go to this URL: https://www.facebook.com/settings?tab=blocking
(b) Click "Edit" next to "Block Pages"
(c) Click "See your blocked list"

4. The list of "Moderation Assist" criteria. This information is accessible by following either of these steps:
(a) Once logged into the account, go to the "Professional Dashboard" and then click "Moderation Assist" on the left side of the screen.
(b) Alternatively, visit this URL: https://www.facebook.com/DenverPublicSchools/professional_dashboard/moderation_assist

5. If the "Moderation Assist" criteria includes "Comment has certain keywords", the list of keywords. This information is accessible by following the steps in (4) above, then:
(a) Click the pencil (edit) icon next to each of the criteria ("Comment has certain keywords").
(b) Click "Edit" from the drop-down menu.
(c) Click "Comment has certain keywords"
(d) On the right side of the "Keywords" menu, click the ellipsis menu ("...")
(e) Click "Copy list" from the dropdown menu.
(f) Provide the information from the list.

6. If the "Moderation Assist" criteria includes "Comment has specific links", the list of keywords. This information is accessible by following the steps in (4) above, then:
(a) Click the pencil (edit) icon next to each of the criteria ("Comment has specific links").
(b) Click "Edit" from the drop-down menu.
(c) Click "Comment has links to specific sites."
(d) Provide the information from the "Added sites" list.

7. The list of people with Facebook access. From the "Professional dashboard" page (https://www.facebook.com/DenverPublicSchools/?sk=professional_dashboard), click "Page Access" on the left side of the screen. Alternatively, visit this URL: https://www.facebook.com/settings/?tab=profile_access

8. The list of moderation actions in the Activity log. This information is accessible by following these steps:
(a) Once logged into the account, go to the "Professional Dashboard."
(b) Click "Moderation Assist" on the left side of the screen (or go to this URL: https://www.facebook.com/DenverPublicSchools/professional_dashboard/moderation_assist).
(c) Click "Activity log" on the left side of the screen (or go to this URL: https://www.facebook.com/DenverPublicSchools/professional_dashboard/moderation_activity_log).
(c) From the dropdown menu labeled "Visible comments", select "Hidden comments".
(d) Continue scrolling down until the complete list is loaded.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 3 business days, as the statute requires.

Sincerely,

Adam Steinbaugh

Upload documents directly: https://www.muckrock.com/ The Denver Public Schools (DPS) has reviewed its files and has located responsive records to your request. Please log in to the CORA Request Center at the following link to retrieve the responsive records. We found the check. CORA Records Request - R000453-060324 NOTE: Denver Public Schools uses the Facebook moderator to block certain keywords. Keywords that might be inappropriate or discriminatory for example. All hidden comments are reviewed by the DPS social media team and often unhidden because the Facebook Moderator might have blocked it for an odd reason. A key example of this is a comment that says, "Happy Pride Month!" This comment was blocked because it has an exclamation point then unblocked by a human on the DPS social media team. Again, all hidden comments are reviewed by a DPS employee.
An oversight of the words that are blocked on the Facebook Moderator is the exclamation sign. Therefore any post that has "!" would have been hidden by the Facebook Moderator, then unhidden by the DPS social media team. This has since been changed.
Also of note, comments blocked by the Facebook Moderator, then unhidden by a DPS employee, did not show up on this report.
DPS operates with a social media policy that does not allow for bullying, use of slurs, use of profanity, or words and comments that violate our values.
Sincerely, STACY WHEELER
CORA Officer