The Appalachian State University Police Department, Social Media Software

Dear Mr. Szuberla,

I write to acknowledge receipt of your Public Records Request set forth below. I will forward it to the appropriate University offices, and we will process your request as promptly as our resources allow. Please note that there are other Public Records Requests already pending. I am not able to commit to a response within 10 days.

Sincerely,

Barbara Krause

Barbara L. Krause

Deputy General Counsel

B.B. Dougherty Building, Third Floor

438 Academy Street

P.O. Box 32126

Boone, NC 28608-2126

828-262-2751 (phone)

828-262-8056 (fax)

Confidentiality Notice: This communication constitutes an electronic communication within the meaning of the Electronic Communications Privacy Act, 18 U.S.C. Section 2510, and its disclosure is strictly limited to the recipient intended by the sender of this message. This transmission, and any attachments, may contain confidential attorney-client privileged information and attorney work product. If you are not the intended recipient, any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. Please contact this office immediately by return e-mail or at <tel:828-262-2751> 828-262-2751, and destroy the original transmission and its attachment(s), if any.

---------- Forwarded message ----------
From: <requests@muckrock.com <mailto:requests@muckrock.com> >
Date: Thu, Oct 27, 2016 at 6:17 PM
Subject: Public Records Law Request: The Appalachian State University Police Department, Social Media Software
To: ucomm@appstate.edu <mailto:ucomm@appstate.edu>

October 27, 2016
Appalachian State university
ASU Box 32153
Anne Belk Hall
Boone, North Carolina 28608

To Whom It May Concern:

Pursuant to North Carolina Public Records Law (G.S. §§ 132-1 through 132-10), I hereby request the following documents:

1. All records regarding the purchase of, acquisition of, installation of, subscription to, payment for, or agreements concerning software designed to access information from social media services;

2. All records that contain any information about the functioning of software designed to access information from social media services that is used or has been used by the Appalachian State University Police Department;

3. All records regarding correspondence about or with a company that offers software designed to access information from social media services, including but not limited to all correspondence about or with the companies Brightplaent, Geofeedia, Intrado Inc, LifeRaft, Magnet Forensics, Media Sonar, Signal Corporation, and ZeroFOX;

4. All records regarding the policies that govern access to or use of software designed to access information from social media services;

5. All training materials and all records used to instruct members of your agency in the proper use of software designed to access information from social media services or of the information such software is capable of accessing;

6. All records regarding the sharing with entities outside the the Appalachian State University Police Department of information obtained from or obtained by using software designed to access information from social media services;

7. All records referencing social media profiles, comments, posts, messages, or events accessed or retained from social media services through use of software designed to access information from social media services.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I would request your response within ten (10) business days.

Sincerely,

Nick Szuberla

------
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com <mailto:requests@muckrock.com>

For mailed responses, please address (see note):
MuckRock
DEPT MR 29255
411A Highland Ave
Somerville, MA 02144-2516

PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
------

<http://email.requests.muckrock.com/o/eJwVjMsKwyAQAL-mHmVdo6sHDwnpdxS7Cg1Bkvr4_1rmNgyTgjFWHAFBWQVIiIoMSeVgMVIZJJArbrQ99_WxQM3fkVtvsgw-68Wn5KuIT2BNnF22jiZMgPPlKCbLb6O99mJm5XWkgN5qAlHD-Jt5jPfdeuxZ5jR-Rw0oNg>

Good afternoon,

Please note I have a question about the scope of this request. Would it
be possible for me to speak with someone in person about this?

Please advise.

Thank you.

-Megan Hayes

_____________________________________
Megan E. Hayes '97
Director, University Communications
Appalachian State University
828-262-7983
ucomm.appstate.edu

/This email and any attached files may contain confidential, proprietary
and privileged information, and is subject to attorney-client privilege.//
//Unauthorized disclosure or use is strictly prohibited.//
//If you receive this email in error, please notify the sender and
delete this e-mail from your system without making any copies./

Thank you for your email, we will be in touch soon. Please note, inquiries from reporters should be directed to
Megan Hayes, Director of University Communications hayesme@appstate.edu (mailto:hayesme@appstate.edu) or Stephanie Naoum, Admin Asst, University Communications naoumsa@appstate.edu (mailto:naoumsa@appstate.edu)

Thank you for your email, we will be in touch soon. Please note, inquiries from reporters should be directed to
Megan Hayes, Director of University Communications hayesme@appstate.edu (mailto:hayesme@appstate.edu) or Stephanie Naoum, Admin Asst, University Communications naoumsa@appstate.edu (mailto:naoumsa@appstate.edu)

Dear Mr. Szuberla: The university responded to your public records request, as detailed below, on November 15, 2016 via email. I have attached a copy of that original email to you. In addition, I have re-attached the responsive documents (AppState #000001-000061). Please call me at 828-262-2751 if you need any further assistance. Thank you.

Sincerely,

Anita K. McGowan

Paralegal to Dayton T. Cole, General Counsel,

Barbara L. Krause, Deputy General Counsel, and

Jennifer D. Chrisohon, Assistant General Counsel

Appalachian State University

PO Box 32126, Boone, NC 28608

Office: 828-262-2751 / Fax: 828-262-8056

Confidentiality Notice: This communication constitutes an electronic communication within the meaning of the Electronic Communications Privacy Act, 18 U.S.C. Section 2510, and its disclosure is strictly limited to the recipient intended by the sender of this message. This transmission, and any attachments, may contain confidential attorney-client privileged information and attorney work product. If you are not the intended recipient, any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. Please contact this office immediately by return e-mail or at 828-262-2751, and destroy the original transmission and its attachment(s), if any.

---------- Forwarded message ----------
From: <requests@muckrock.com <mailto:requests@muckrock.com> >
Date: Tue, Dec 6, 2016 at 5:01 AM
Subject: RE: Public Records Law Request: The Appalachian State University Police Department, Social Media Software
To: ucomm@appstate.edu <mailto:ucomm@appstate.edu>

December 6, 2016
Appalachian State university
ASU Box 32153
Anne Belk Hall
Boone, North Carolina 28608

This is a follow up to a previous request:

To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 27, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thanks for your help, and let me know if further clarification is needed.

---

On Nov. 21, 2016:
Thank you for your email, we will be in touch soon. Please note, inquiries from reporters should be directed to
Megan Hayes, Director of University Communications hayesme@appstate.edu <mailto:hayesme@appstate.edu> (mailto:hayesme@appstate.edu <mailto:hayesme@appstate.edu> ) or Stephanie Naoum, Admin Asst, University Communications naoumsa@appstate.edu <mailto:naoumsa@appstate.edu> (mailto:naoumsa@appstate.edu <mailto:naoumsa@appstate.edu> )

---

On Nov. 21, 2016:
To Whom It May Concern:

I wanted to follow up on the following Freedom of Information request, copied below, and originally submitted on Oct. 27, 2016. Please let me know when I can expect to receive a response, or if further clarification is needed.

Thanks for your help, and let me know if further clarification is needed.

---

On Nov. 4, 2016:
Hi Megan, We're in Wilmington, but you can give us a buzz at 202.596.7363 <tel:202.596.7363>
---

On Nov. 4, 2016:
Good afternoon,

Please note I have a question about the scope of this request. Would it
be possible for me to speak with someone in person about this?

Please advise.

Thank you.

-Megan Hayes

_____________________________________
Megan E. Hayes '97
Director, University Communications
Appalachian State University
828-262-7983 <tel:828-262-7983>
ucomm.appstate.edu <http://ucomm.appstate.edu>

/This email and any attached files may contain confidential, proprietary
and privileged information, and is subject to attorney-client privilege.//
//Unauthorized disclosure or use is strictly prohibited.//
//If you receive this email in error, please notify the sender and
delete this e-mail from your system without making any copies./

---

On Oct. 28, 2016:
Dear Mr. Szuberla,

I write to acknowledge receipt of your Public Records Request set forth below. I will forward it to the appropriate University offices, and we will process your request as promptly as our resources allow. Please note that there are other Public Records Requests already pending. I am not able to commit to a response within 10 days.

Sincerely,

Barbara Krause

Barbara L. Krause

Deputy General Counsel

B.B. Dougherty Building, Third Floor

438 Academy Street

P.O. Box 32126

Boone, NC 28608-2126

828-262-2751 <tel:828-262-2751> (phone)

828-262-8056 <tel:828-262-8056> (fax)

Confidentiality Notice: This communication constitutes an electronic communication within the meaning of the Electronic Communications Privacy Act, 18 U.S.C. Section 2510, and its disclosure is strictly limited to the recipient intended by the sender of this message. This transmission, and any attachments, may contain confidential attorney-client privileged information and attorney work product. If you are not the intended recipient, any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. Please contact this office immediately by return e-mail or at <tel:828-262-2751 <tel:828-262-2751> > 828-262-2751 <tel:828-262-2751> , and destroy the original transmission and its attachment(s), if any.

---------- Forwarded message ----------
From: <requests@muckrock.com <mailto:requests@muckrock.com> <mailto:requests@muckrock.com <mailto:requests@muckrock.com> > >
Date: Thu, Oct 27, 2016 at 6:17 PM
Subject: Public Records Law Request: The Appalachian State University Police Department, Social Media Software
To: ucomm@appstate.edu <mailto:ucomm@appstate.edu> <mailto:ucomm@appstate.edu <mailto:ucomm@appstate.edu> >

October 27, 2016
Appalachian State university
ASU Box 32153
Anne Belk Hall
Boone, North Carolina 28608

To Whom It May Concern:

Pursuant to North Carolina Public Records Law (G.S. §§ 132-1 through 132-10), I hereby request the following documents:

1. All records regarding the purchase of, acquisition of, installation of, subscription to, payment for, or agreements concerning software designed to access information from social media services;

2. All records that contain any information about the functioning of software designed to access information from social media services that is used or has been used by the Appalachian State University Police Department;

3. All records regarding correspondence about or with a company that offers software designed to access information from social media services, including but not limited to all correspondence about or with the companies Brightplaent, Geofeedia, Intrado Inc, LifeRaft, Magnet Forensics, Media Sonar, Signal Corporation, and ZeroFOX;

4. All records regarding the policies that govern access to or use of software designed to access information from social media services;

5. All training materials and all records used to instruct members of your agency in the proper use of software designed to access information from social media services or of the information such software is capable of accessing;

6. All records regarding the sharing with entities outside the the Appalachian State University Police Department of information obtained from or obtained by using software designed to access information from social media services;

7. All records referencing social media profiles, comments, posts, messages, or events accessed or retained from social media services through use of software designed to access information from social media services.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I would request your response within ten (10) business days.

Sincerely,

Nick Szuberla

------
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com <mailto:requests@muckrock.com> <mailto:requests@muckrock.com <mailto:requests@muckrock.com> >

For mailed responses, please address (see note):
MuckRock
DEPT MR 29255
411A Highland Ave
Somerville, MA 02144-2516

PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
------

<http://email.requests.muckrock.com/o/eJwVjMsKwyAQAL-mHmVdo6sHDwnpdxS7Cg1Bkvr4_1rmNgyTgjFWHAFBWQVIiIoMSeVgMVIZJJArbrQ99_WxQM3fkVtvsgw-68Wn5KuIT2BNnF22jiZMgPPlKCbLb6O99mJm5XWkgN5qAlHD-Jt5jPfdeuxZ5jR-Rw0oNg>

---

On Oct. 27, 2016:
To Whom It May Concern:

Pursuant to North Carolina Public Records Law (G.S. §§ 132-1 through 132-10), I hereby request the following documents:

1. All records regarding the purchase of, acquisition of, installation of, subscription to, payment for, or agreements concerning software designed to access information from social media services;

2. All records that contain any information about the functioning of software designed to access information from social media services that is used or has been used by the Appalachian State University Police Department;

3. All records regarding correspondence about or with a company that offers software designed to access information from social media services, including but not limited to all correspondence about or with the companies Brightplaent, Geofeedia, Intrado Inc, LifeRaft, Magnet Forensics, Media Sonar, Signal Corporation, and ZeroFOX;

4. All records regarding the policies that govern access to or use of software designed to access information from social media services;

5. All training materials and all records used to instruct members of your agency in the proper use of software designed to access information from social media services or of the information such software is capable of accessing;

6. All records regarding the sharing with entities outside the the Appalachian State University Police Department of information obtained from or obtained by using software designed to access information from social media services;

7. All records referencing social media profiles, comments, posts, messages, or events accessed or retained from social media services through use of software designed to access information from social media services.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I would request your response within ten (10) business days.

Sincerely,

Nick Szuberla

------
Filed via MuckRock.com
E-mail (Preferred): requests@muckrock.com <mailto:requests@muckrock.com>

For mailed responses, please address (see note):
MuckRock
DEPT MR 29255
411A Highland Ave
Somerville, MA 02144-2516

PLEASE NOTE: This request is not filed by a MuckRock staff member, but is being sent through MuckRock by the above in order to better track, share, and manage public records requests. Also note that improperly addressed (i.e., with the requester's name rather than "MuckRock News" and the department number) requests might be returned as undeliverable.
------

<http://email.requests.muckrock.com/o/eJwVzDsOwyAQANHThBLtAsunoHDja0QYFsWykB0M94_Tjp6mRCIr9qgALSqwCIBAEo0OQWqyTklcvKFlVS8Dnb-T73HLNvPRz3zIfDbxiZs1NW0MXKEimpyDY221B8elOvDiYe29l6ghEAXR4_yX55iu6x5psOQyf2WgKOQ>

The University responded to your request on November 15, 2016 with
responsive documents and then again on December 13, 2016, with an
attachment of responsive documents after your inquiry on the status. Please
call 828-262-2751 <(828)%20262-2751> to verify if you have not received the
attached documents sent in a pdf document. The University considers this
request completed and closed. Thank you.

Sincerely,

*Anita K. McGowan*
Paralegal to Dayton T. Cole, General Counsel,

Barbara L. Krause, Deputy General Counsel, and

Jennifer D. Chrisohon, Assistant General Counsel

Appalachian State University

PO Box 32126, Boone, NC 28608

Office: 828-262-2751 <(828)%20262-2751> / Fax: 828-262-8056
<(828)%20262-8056>

Confidentiality Notice: This communication constitutes an electronic
communication within the meaning of the Electronic Communications Privacy
Act, 18 U.S.C. Section 2510, and its disclosure is strictly limited to the
recipient intended by the sender of this message. This transmission, and
any attachments, may contain confidential attorney-client privileged
information and attorney work product. If you are not the intended
recipient, any disclosure, copying, distribution or use of any of the
information contained in or attached to this transmission is STRICTLY
PROHIBITED. Please contact this office immediately by return e-mail or at
828-262-2751 <(828)%20262-2751>, and destroy the original transmission and
its attachment(s), if any.