OR Insurance

Andrew Perez filed this request with the Division of Financial Regulation of Oregon.
Submitted Dec. 3, 2019
Status
Completed

Communications

From: Andrew Perez

Subject: Oregon Public Records Law Request: OR Insurance

None

To Whom It May Concern:

Pursuant to the Oregon Public Records Law, I hereby request the following records:

Copies of the case files for the 18 consumer complaints regarding UnitedHealthcare Insurance Company that were confirmed in 2018 by the Division of Financial Regulation.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter.

I look forward to receiving your response to this request within 10 business days.

Sincerely,

Andrew Perez
c: (954) 410-4522

From: Division of Financial Regulation

Subject: Public Records Request PRr20-03J

Email

[letterhead_ins]
March 20, 2020

To: MuckRock News
Sent via email to MuckRock<mailto:requests@muckrock.com> News
<requests@muckrock.com<mailto:requests@muckrock.com>>

Re: Public Records Request PRr20-03J

Dear MuckRock News Staff;

In accordance with ORS 192.329(1), this is to acknowledge our receipt of your request
on March 19, 2020, for the following:

"...18 consumer complaints regarding UnitedHealthcare
Insurance Company that were confirmed in 2018..."

We are working on your request. I will let you know when more information is available.

Sincerely,

Sally B. Sylvester
Division of Financial Regulation - Policy
Department of Consumer and Business Services
(503) 947-7856 Sally.B.Sylvester@Oregon.gov<mailto:Sally.B.Sylvester@Oregon.gov>

From: Division of Financial Regulation

Subject: Public Records Request PRr20-03J

Email

[letterhead_ins]
April 2, 2020

To: MuckRock News
Sent via email to requests@muckrock.com<mailto:requests@muckrock.com>
<requests@muckrock.com<mailto:requests@muckrock.com>>

Re: Public Records Request PRr20-03J

Dear MuckRock News Staff;

Due to resource constraints and competing priorities associated with DCBS's response to

the COVID-19 pandemic, DCBS anticipates it will take longer than normal to process

many public records requests for the foreseeable future. This will be the case for any requests

that cannot be completed by teleworking employees, or that would require attention by

employees that are currently diverted to help mitigate the current emergency. DCBS will

strive to meet the statutory deadlines for either completing our response or to providing you

with an estimated completion date within 15 business days of your request. However,

depending upon the nature of your request, for the reasons describe above, it may be

impracticable for DCBS to comply with those deadlines. In such cases, we will nevertheless

complete our response as soon as practicable and without unreasonable delay upon the

availability of staff to do so, and their return to work in our offices, in compliance with

ORS 192.329(6) and (8).

I will let you know when more information is available.

Sincerely,

Sally B. Sylvester
Division of Financial Regulation - Policy
Department of Consumer and Business Services
(503) 947-7856 Sally.B.Sylvester@Oregon.gov<mailto:Sally.B.Sylvester@Oregon.gov>

From: Division of Financial Regulation

Subject: Response to Public Records Request PRr20-03J

Email

Dear MuckRock News Staff,

I have been asked to respond to your request for records.

You had requested copies of the case files for the 18 consumer complaints regarding UnitedHealthcare Insurance Company that were confirmed in 2018 by the Division of Financial Regulation.

Please be aware that ORS 731.264 and OAR 836-005-0405(2) limit the complaint information that the director may release. OAR 836-005-0405 states:
(2) For each complaint subject to disclosure, the director shall provide:
(a) The complaint intake form;
(b) Any narrative description submitted by the complainant with the initial complaint;
(c) Any request for information submitted by the director to an insurer on behalf of the complainant in order to resolve the complaint; and
(d) Any closing letter provided to the complainant by the director, which summarizes:
(A) The complaint;
(B) Steps the director took to investigate and resolve the complaint; and
(C) Any findings and conclusions reached by the director.
(3) Before providing records to a requestor, the director:
(a) Shall remove any information that could be used to identify any individual;
(b) Shall remove any information for which disclosure is prohibited under applicable federal or state law;
(c) May remove any information exempt from public records requests under ORS 192.410 to 192.505; and
(d) May require the requestor to pay any fees listed in OAR 440-005-0025 and 440-005-0030, unless waived under ORS192.440.
Our review of the 18 confirmed UnitedHealthCare Cases for 2018 resulted in 47 pdf files. I have redacted the personal data and then combined the files into a single 84 page document.

I have been authorized to waive payment for the release these documents.

Please let me know if you have any questions or concerns.

Gail M. Gage
Compliance Specialist 3
Division of Financial Regulation
State of Oregon
(503) 947-7038
gail.m.gage@oregon.gov<mailto:gail.m.gage@oregon.gov>

The Department of Consumer and Business Services cannot provide you with legal advice. The information provided in this correspondence is not and should not be considered legal advice. If you need a legal opinion, please seek professional legal counsel.

From: Andrew Perez

Subject: RE: Oregon Public Records Law Request: OR Insurance

Email

Hi,

Thanks so much for your help with this request! I really appreciate it.

Sincerely,
Andrew Perez

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