All Audio From E911 Call Center Dispatch For Dates December 5th to December 7th of 2022
| Submitted | Aug. 4, 2023 |
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Communications
From: HTP
To Whom It May Concern:
Pursuant to the California Public Records Act, I hereby request the following records:
I am seeking your assistance in obtaining E911 Audio (Audio of callers, dispatch, et. el.) for calls placed to the Sunnyvale DPS Dispatch center. I am able to receive these files via USB, CD, DVD, or other digital formats, if available. I am requesting, specifically, audio from the dates of December 5th, 6th, and 7th. in the year 2022. As law requires, the retention of E911 audio should be available for no less than one year, this request will hopefully be fairly easy to fulfill.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 10 calendar days, as the statute requires.
Sincerely,
HTP
From: Department of Public Safety
Dear HTP,
There were 349 calls made to the agency on December 5-7, 2022. This will take significant time to go through the calls to determine which calls can be released to you. Our agency does not release any 911 calls related to criminal cases (reference to Gov. Code, §§ 7923.600-7923.625 (formerly Gov. Code, § 6254(f)); Haynie v. Superior Court (2001) 26 Cal.4th 1061). Can you narrow down your request?
Thanks,
Phuong
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Phuong Fromm (pronouns: she/her/hers)
Public Safety Records Manager
Sunnyvale Department of Public Safety
Phone: 408-730-7163
Fax: 408-730-7705
From: HTP
Greetings,
My apologies for the lengthy time in responding, but I've been dealing with health issues.
Thank you for the detailed response. Being that this request could be a little more large than I realized, I can scope the request down to the following:
DECEMBER 5: 8PM Pacific to 1:00AM Pacific (Following Day) OR UTC: December 6, 2024 at 04:00:00 - 10:00:00
DECEMBER 6: 8PM Pacific to 1:00AM Pacific (Following Day) OR UTC: December 7, 2024 at 04:00:00 - 10:00:00
DECEMBER 7: 8PM Pacific to 1:00AM Pacific (Following Day) OR UTC: December 8, 2024 at 04:00:00 - 10:00:00
Would you be able to accommodate this request for any calls that are able to be released for this timeframe instead?
Sincerely,
HTP
From: Department of Public Safety
Hello,
Thank you for your email. I will do some research and get back to you on or before the 10th day.
Thank you,
From: Department of Public Safety
Hello,
I would like clarity on the timeframe you’re requesting. I just want to make sure I got this correctly.
12/5/2022 – 8pm to 1am
12/6/2022 – 4am to 10am and 8pm to 1am
12/7/2022 - 4am to 10am and 8pm to 1am
12/8/2022 – 4am to 10am
Thank you,
From: Department of Public Safety
Also, my dispatcher has a few questions for you:
* Would it be every single call that came into the dispatch center?
* 911 calls only or non-emergency calls?
* Calls from Field Units to Dispatch?
* Are you also requesting Radio Traffic in addition to phone calls?
Thank you,
Phuong
From: HTP
Greetings!
Answers Inline:
* Would it be every single call that came into the dispatch center?
Yes
* 911 calls only or non-emergency calls?
Calls in which "911" was dialed, or if it's referred to as E911, or PSAP, any of those should help narrow the focus a bit. Emergency only.
* Calls from Field Units to Dispatch?
If available as well; Yes
* Are you also requesting Radio Traffic in addition to phone calls?
That would be great!
Thank you for the help through this process.
From: HTP
With regards to the dates, I thought adding "UTC" would have helped as it is typically a standardized time. However, this appears to be causing confusion, so I will restate that the dates and times of interest are:
DECEMBER 5: 8PM Pacific to 1:00AM Pacific (Rolling in to following Day)
DECEMBER 6: 8PM Pacific to 1:00AM Pacific (Rolling in to following Day)
DECEMBER 7: 8PM Pacific to 1:00AM Pacific (Rolling in to following Day)
Thank you!
From: Department of Public Safety
Thank you for getting back to me with the clarifications as well as the date/time range. We are currently working on your request.
Are you also looking for fire-related 911 calls?
Regards,
Phuong
From: Department of Public Safety
Hello,
My apologies this request is taking so long. Attached are incidents related to your request. Please note personal identifying information (PII) was redacted from the records. I will work on the audio files next. This will be released as they become available, as the PII needs to be redacted from the audio files as well.
Thank you for your patience.
Regards,
Phuong
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Phuong Fromm (pronouns: she/her/hers)
Public Safety Records Manager
Sunnyvale Department of Public Safety
Phone: 408-730-7163
Fax: 408-730-7705
There are too many files to display on this communication. See all files
From: Department of Public Safety
Hello,
Attached are some of the 911 audios. I am working on a second batch and will route them to you when available.
Regards,
Phuong
-
SV223410234 911 Call
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SV223400209 911 Call
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SV223400208 911 Call
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SV223400207 911 Call
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SV223400188 911 Call
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SV223400004 911 Call
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SV223400002 911 Call
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SV223390192 911 Call
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SV223390190 911 Call
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SV223390187 911 Call
There are too many files to display on this communication. See all files
From: Department of Public Safety
Hello,
The link below contains the rest of the 911 and radio traffic audio files. The link will expire Friday, 12/13/2024. This will conclude your request. Thank you again for your patience.
[Folder icon] REDACTED<https://cityofsunnyvale-my.sharepoint.com/:f:/g/personal/pfromm_sunnyvale_ca_gov/EjS4muGUy7hKqumIPKMLbIMBVmOU7NuRf_jOA813pfgHXg?email=150214-35096900%40requests.muckrock.com&e=R9ny1a>
Regards,
Phuong
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Phuong Fromm (pronouns: she/her/hers)
Public Safety Records Manager
Sunnyvale Department of Public Safety
Phone: 408-730-7163
Fax: 408-730-7705
From: Department of Public Safety
[Share image]
Phuong Fromm shared a folder with you
Here's the folder that Phuong Fromm shared with you.
<https://cityofsunnyvale-my.sharepoint.com/:f:/g/personal/pfromm_sunnyvale_ca_gov/EjS4muGUy7hKqumIPKMLbIMBPlvOw-AYGGGX0Q9YWCPQgA?e=5%3AIcE2zk>
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From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following California Public Records Act request, copied below, and originally submitted on Aug. 4, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Public Safety
Hello,
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From: HTP
Thank you for the follow-up and files provided so far. I have been reviewing the audio and very much appreciate your hard work on this request. I am not sure if our systems may have missed your attachments, but I noticed that there are no other Radio Traffic files past "(Redaction)_SV223400206_Radio_Traffic.wav.m4a"
Was the original old file possibly attached to the follow-up email? If not, it might just need a different OneDrive folder share name, but I'm not very familiar with our new systems.
Again, thank you for your assistance!
HTP
From: Department of Public Safety
Hello,
I completed this request on 12/10/2024 – see email below.
Thanks,
Phuong
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Phuong Fromm (pronouns: she/her/hers)
Public Safety Records Manager
Sunnyvale Department of Public Safety
Phone: 408-730-7163
Fax: 408-730-7705
From: HTP
Greetings,
Thanks for your response. Indeed you've included every 911 call requested and I am grateful for the amount of time you spent on this. The files I'm mentioning are:
From November Emails:
SV223390163_911_Call.wav
SV223390165_911_Call.wav
[...]
SV223410234_911_Call.wav
Whereas the second batch of calls and radio traffic you provided (December emails) came with both 911 calls as well as the radio traffic, the above batch of calls did not. For example:
(Redaction)_SV223390177_911_Call.wav.m4a
(Redaction)_SV223390177_Radio_Traffic.wav.m4a
(Redaction)_SV223390185_911_Call.wav.m4a
(Redaction)_SV223390185_Radio_Traffic.wav.m4a
The Radio Traffic portion seems to be missing. Did it hopefully get processed and saved somewhere accessible, but possibly just not attached? If the files can be found, please attach them when you can.
If the files are no longer available, I'm not going to request that you re-work this request, rest assured. However, I am hopeful that the other data may be available and that this might just have an easy resolution!
I hope this email finds you well,
Take care.
From: Department of Public Safety
Hello,
For the ones that do not have any radio traffic officers were not needed to respond to those calls.
FYI,
Phuong
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following California Public Records Act request, copied below, and originally submitted on Aug. 4, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Department of Public Safety
Hello,
This request was completed in December 2024. I am uncertain what you are still waiting on.
Regards,
Phuong
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Phuong Fromm (pronouns: she/her/hers)
Public Safety Records Manager
Sunnyvale Department of Public Safety
Phone: 408-730-7163
Fax: 408-730-7705
