Consumer Financial Protection Bureau Action Against Chime Inc/Sendwave
| Tracking # |
CFPB-2024-0185-F |
| Submitted | Nov. 25, 2023 |
| Est. Completion | None |
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Communications
From: Maria Heeter
To Whom It May Concern:
Pursuant to the Freedom of Information Act, I hereby request the following records:
Public reports show that the CFPB have taken action against Chime Inc, the operator of the Sendwave application, for allegedly deceiving customers about the cost and speed of international remittance transfers. (https://www.consumerfinance.gov/about-us/newsroom/cfpb-takes-action-against-operator-of-sendwave-app-for-illegally-cheating-people-on-international-money-transfers/).
1) Any digital communications (including but not limited to emails and text messages) between representatives of the CFPB with Chime (@chime.com) or their representatives.
2) Any digital communications including but not limited to emails and text messages as well as documents (including but not limited to PDF, word processing, excel and slide documents) that mention Chime, its Sendwave application or its parent company WorldRemit.
3) Any digital communications including but not limited to emails and text messages as well as documents (including but not limited to PDF, word processing, excel and slide documents) that include customer complaints about Chime, its Sendwave application or its parent company WorldRemit.
To help limit the extent of the responsive documents, please limit search from January 1, 2023 through the time this request is processed.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.
Sincerely,
Maria Heeter
From: Consumer Financial Protection Bureau
Dear Ms. Heeter,
Please see the attached acknowledgement letter that references your FOIA request dated November 25, 2023 that was submitted to the Consumer Financial Protection Bureau (CFPB).
If you have any questions or concerns, please do not hesitate to contact the Bureau's FOIA Service Center at 1-855-444-FOIA (3642) or FOIA@consumerfinance.gov . (mailto:FOIA@consumerfinance.gov)
Thank you.
FOIA Public Liaison | FOIA Office Office: (202) 435-9499 | Toll Free: (855) 444-3642 Consumer Financial Protection Bureau consumerfinance.gov/foia Confidentiality Notice: If you received this email by mistake, you should notify the sender of the mistake and delete the e-mail and any attachments. An inadvertent disclosure is not intended to waive any privileges.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Nov. 25, 2023. Please let me know when I can expect to receive a response. You had assigned it reference number #CFPB-2024-0185-F.
Thanks for your help, and let me know if further clarification is needed.
From: Consumer Financial Protection Bureau
Dear Ms. Heeter,
Thank you for emailing. As you know,the CFPB FOIA Office has a backlog of pending FOIA requests.We are diligently working to process each request in the order in which it wasreceived. Your patience is greatly appreciated. Your request is currently 77 inthe que. Please bear with us while we work through our processes to respond toyour request as soon as possible. If youhave any questions or concerns, please do not hesitate to contact the CFPBFOIA Team at 1-855-444-FOIA (3642) or FOIA@consumerfinance.gov. (mailto:FOIA@consumerfinance.gov) Thank you.
FOIA Public Liaison | FOIA Office Office: (202) 435-9499 | Toll Free: (855)444-3642 Consumer Financial Protection Bureau consumerfinance.gov/foia Confidentiality Notice: If you received this email by mistake, youshould notify the sender of the mistake and delete the e-mail and anyattachments. An inadvertent disclosure is not intended to waive anyprivileges.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Nov. 25, 2023. Please let me know when I can expect to receive a response. You had assigned it reference number #CFPB-2024-0185-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Nov. 25, 2023. Please let me know when I can expect to receive a response. You had assigned it reference number #CFPB-2024-0185-F.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Nov. 25, 2023. Please let me know when I can expect to receive a response. You had assigned it reference number #CFPB-2024-0185-F.
Thanks for your help, and let me know if further clarification is needed.
From: Consumer Financial Protection Bureau
Good Morning Maria,
Thank you for reaching out to the CFPB FOIA office about your above-subject request. At this time, we are still processing each backlogged request in the order to which it was received. Currently, your request is queued at #49 of 157. With that being said, the current position of your request is under analyst review of any potentially responsive documents.
If you have any additional questions, please let me know.
Thank you,
Carla Soby
Government Information Specialist | Office of the Chief Data Officer
Mobile: (202) 215-0123
Consumer Financial Protection Bureau
consumerfinance.gov/foia
Confidentiality Notice: If you received this email by mistake, you should notify the sender of the mistake and delete the e-mail and any attachments. An inadvertent disclosure is not intended to waive any privileges.
-
~WRD2665
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Nov. 25, 2023. Please let me know when I can expect to receive a response. You had assigned it reference number #CFPB-2024-0185-F.
Thanks for your help, and let me know if further clarification is needed.
From: Consumer Financial Protection Bureau
Good morning Ms. Heeter,
I am the new analyst assigned to your request at CFPB. I wanted to introduce myself and wondered if you had a few minutes to talk on the phone. I can make myself available at your convenience. Please let me know a good number and some good times for you.
Lars Hydle
FOIA Analyst, Contractor | Office of the Chief Data Officer
Consumer Financial Protection Bureau
consumerfinance.gov/foia
Confidentiality Notice: If you received this email by mistake, you should notify the sender of the mistake and delete the e-mail and any attachments. An inadvertent disclosure is not intended to waive any privileges.
-
~WRD0000
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following Freedom of Information Act request, copied below, and originally submitted on Nov. 25, 2023. Please let me know when I can expect to receive a response. You had assigned it reference number #CFPB-2024-0185-F.
Thanks for your help, and let me know if further clarification is needed.
From: Consumer Financial Protection Bureau
Good afternoon Ms. Heeter,
At this time, we are still processing each backlogged request in the order to which it was received. Currently, your request is queued at #40 of 174. However, an interim response to your request is currently under review for FOIA exemptions. I will keep you updated as it moves through our process. I appreciate the opportunity to assist you with this matter.
-
~WRD0000
From: Consumer Financial Protection Bureau
Dear Maria Heeter,
Attached to this email is our interim response to your FOIA request dated November 25, 2023 to the Consumer Financial Protection Bureau (CFPB). If you have any questions or concerns, please do not hesitate to contact the CFPB FOIA Team at 1-855-444-FOIA (3642) or FOIA@consumerfinance.gov. Thank you.
FOIA Public Liaison | FOIA Office Office: (202) 435-9499 | Toll Free: (855)444-3642 Consumer Financial Protection Bureau consumerfinance.gov/foia Confidentiality Notice: If you received this email by mistake, youshould notify the sender of the mistake and delete the e-mail and anyattachments. An inadvertent disclosure is not intended to waive anyprivileges.
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Final_to_FOIA_CFPB_2024_0185_F_For_Release
