Public Complaints Against Online Tracking Compnaies

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

I am seeking all documents and records associated with complaints made to the FTC by members of the public regarding the following companies:

Yandex
Fullstory
SessionCam
UserReplay
HotJar
ClickTale
SmartLook
Decibel Insight
Mouseflow
LogRocket
Glia (formerly SaleMove)
LuckyOrange

Please limit the date range for this search to between January 1, 2010 and the date when the search for responsive records is carried out.

I am a reporter with a nonprofit news organization called The Markup. As such, I am seeking a a waiver of all fees associated with this request. I would be willing to pay up to $100 for the completion of this request.

I filed this same request earlier this year (FOIA-2020-00355) but it was denied because I did not include how much I would be willing to pay for document retrieval costs. My denial letter stated I should file a fresh request that does include that information, which I am doing now.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Aaron Sankin