TalkDesk Software Contract

To Whom It May Concern:

Pursuant to the Freedom of Information Act, I hereby request the following records:

Public reports show that the GSA has contracted with call center software provider TalkDesk (https://www.carahsoft.com/buy/gsa-schedule-contracts/gsa-multiple-award-schedule-contract / contract number: 47QSWA18D008F).

1) All instructional materials, presentation material (including recorded video and audio, PowerPoint files, prepared remarks, and slide formats), and other guidance about the usage of TalkDesk's software.

2) A copy of any use policies, standard operating procedures, data retention policies, legal opinions, warranties, non-disclosure agreements, liability waivers, insurance agreements, Requests for Proposals, Responses to Requests for Proposal, Memorandums of Understanding, letters of interest, usage policies, or informal agreements between the GSA and TalkDesk regarding TalkDesk's services. Please include any of the above between government agencies and TalkDesk.

3) A copy of any funding opportunity announcements, grant applications and grantor status/ progress reports, reports to legislative bodies, annual reports that mention TalkDesk's service, as well as audit records, including but not limited to security audits of the software, misuse reports, and reports to oversight bodies.

4) Any digital communications including but not limited to emails and text messages as well as documents (including but not limited to PDF, word processing, excel and slide documents) that mention TalkDesk's service (please include all attachments).

5) Any case reports in which TalkDesk's service was disconnected, shutdown or changed in some way due to privacy or security concerns.

6) Any digital communications (including but not limited to emails and text messages) with TalkDesk (@talkdesk.com) or their representatives.

To help limit the extent of the responsive documents, please limit search from January 1, 2023 through the time this request is processed. Please delivery these documents on a rolling basis as responsive documents are found.

The requested documents will be made available to the general public, and this request is not being made for commercial purposes.

In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.

Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 20 business days, as the statute requires.

Sincerely,

Maria Heeter