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![Release Notes: Transitioning MuckRock’s support software](https://cdn.muckrock.com/news_images/2020/07/13/qwe.jpg.1200x400_q85_crop.jpg.800x600_q85_crop.jpg)
Release Notes: Transitioning MuckRock’s support software
Improving the speed and helpfulness of our customer support operations has been a major priority over the past year. We’ve cut down the average time-to-response by about 75 percent, but we know we can still do better. To help with that, we’re moving our support software to Zendesk, so you might see some minor changes in the coming weeks.