Water Quality Complaints in Albany, Schenectady, and Troy MSA (Troy Water Department)
| Multi Request | Water Quality Complaints in Albany, Schenectady, and Troy MSA |
| Submitted | March 14, 2023 |
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Communications
From: Jackson Parker
To Whom It May Concern:
Pursuant to the New York Freedom of Information Law, I hereby request the following records:
I am requesting access to and copies of records related to water quality complaints and issues within the Albany, Schenectady, and Troy Metropolitan Statistical Area (MSA) for the period from January 1, 2018, to the present.
Specifically, I am seeking the following information:
1) The total number of water quality complaints received by your agency/authority/utility, broken down by year.
2) A detailed summary of each water quality complaint, including:
2a. The date of the complaint
2b. The location (address or nearest cross streets) of the complaint
2c. The nature of the complaint (e.g., odor, taste, discoloration, contamination concerns)
2d. Any actions taken by your agency/authority/utility to address the complaint
2e. The resolution or current status of the complaint
3) Any reports, memos, or other documentation related to water quality complaints, investigations, and resolutions within the specified area and timeframe.
If any of this information is available in electronic format, I kindly request that you provide it via email. If physical copies are necessary, please inform me of any copying or postage fees in advance, and I will make arrangements for payment.
If any portion of this request is denied, please provide a detailed explanation for the denial and inform me of any appeal procedures available under New York State law.
The requested documents will be made available to the general public, and this request is not being made for commercial purposes.
In the event that there are fees, I would be grateful if you would inform me of the total charges in advance of fulfilling my request. I would prefer the request filled electronically, by e-mail attachment if available or CD-ROM if not.
Thank you in advance for your anticipated cooperation in this matter. I look forward to receiving your response to this request within 5 business days, as the statute requires.
Sincerely,
Jackson Parker
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Jackson Parker
Subject: FOIL Appeal for Denial of Access - Water Quality Complaints in Albany, Schenectady, and Troy MSA (Troy Water Department)
Dear Records Access Officer,
I am writing to appeal the summary denial of access to records that I requested under the New York Freedom of Information Law (FOIL) on March 15, 2023. The request sought records related to water quality complaints and issues within the Albany, Schenectady, and Troy Metropolitan Statistical Area (MSA) from January 1, 2018, to the present. I have not received a response, acknowledgment, or any communication from the Troy Water Department regarding my request. Pursuant to FOIL, the agency is required to respond within five business days.
As a reminder, my original request sought the following information:
1) The total number of water quality complaints received by your agency/authority/utility, broken down by year.
2) A detailed summary of each water quality complaint, including the date, location, nature of the complaint, any actions taken, and the resolution or current status.
3) Any reports, memos, or other documentation related to water quality complaints, investigations, and resolutions within the specified area and timeframe.
I followed up on my original request with two subsequent emails on April 11, 2023, and April 26, 2023, requesting a response or an update on the status of my request. However, I have not received any acknowledgment or response from the Troy Water Department.
The summary denial of access to the requested records is in violation of FOIL. I respectfully request that you reconsider my request and provide the requested records or a valid explanation for withholding them within ten business days, as required by FOIL.
If my appeal is denied, please provide a written explanation for the denial and inform me of any further appeal procedures available under New York State law.
Thank you for your attention to this matter, and I look forward to receiving your response.
From: Troy Water Department
A letter stating that the request appeal has been rejected.
From: Jackson Parker
I am writing in response to your recent communication regarding my Freedom of Information Law (FOIL) request. I appreciate your attention to this matter, and I would like to address some of the points you raised in your letter.
Firstly, I understand your concern about the method of submission and tracking of FOIL requests. However, I would like to clarify that my request was submitted through MuckRock, a widely recognized platform used for submitting and tracking FOIL requests. This platform is designed to ensure transparency, accountability, and ease of use for both the requestor and the agency. It is not intended to circumvent any established procedures but to enhance the efficiency and effectiveness of the FOIL process.
Secondly, regarding the issue of timeliness, I would like to remind you that according to Article 6 (Section 84-90) of the New York State's Freedom of Information Law, an agency is required to respond to a FOIL request within five business days of receipt. If the agency cannot provide the requested records within that timeframe, it must provide a written acknowledgment of receipt and a reasonable date by which the request will be granted or denied. In this case, I have not received such acknowledgment or estimated date.
Lastly, I would like to reiterate my commitment to working collaboratively with your agency to fulfill this FOIL request. I understand the importance of following proper procedures and am willing to cooperate fully to ensure that this process is carried out in accordance with the law.
I kindly request that you reconsider your position and provide the requested records or a reasonable timeline for their provision. I look forward to your prompt response.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Muckrock Staff
To Whom It May Concern:
I wanted to follow up on the following New York Freedom of Information Law request, copied below, and originally submitted on March 15, 2023. Please let me know when I can expect to receive a response.
Thanks for your help, and let me know if further clarification is needed.
From: Troy Water Department
Attached please find the previously submitted response to your FOIL request dated 3.15.23. The response was mailed to 263 Huntington Ave, Boston, MA 02115 on 4.15.24.
Thank you,
Taylor DeMeo
Confidential Secretary, Corporation Counsel
Troy, NY
518-270-4542
CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying or storage of this message or its attachments is strictly prohibited.
From: Troy Water Department
A copy of documents responsive to the request.
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