Some of your responses so far:

Our water consumption was consistent at 6000 gal/mo. for 15 years. The meter was changed in Aug. 2017 and the bills fluctuated from 15,000 gal/mo to over 37,000 gal/mo. A 60 day audit of usage showed several days of water being used at odd hours, 2-6am. The meter was replaced however it’s the same type as previously installed. There are only two adults living in the house and nothing that we do can explain the usage that we are getting billed for. We have been in the dispute process since Sep. 2017.

This shouldn’t be the status quo, but sadly it is. AND IT NEEDS TO CHANGE!

No one is getting back with you on solving these problems. I’ve been told several times I’d have to wait until the billing cycle comes around again for the adjustment and when I get the bill it no change and it’s higher than it was before talking to someone